Who we are

This website is operated by Self-Storage Georgia (“we”, “us”, “our”), a self-storage facility located at:

City of Tbilisi, Levan Devdariani VI Lane, N 16

Tbilisi 0198, Republic of Georgia

You can contact us at:

• Phone / WhatsApp: +995 575 77 85 13
• Email (general enquiries): info@selfstoragegeorgia.com
• Email (sales/bookings): sales@selfstoragegeorgia.com

We are committed to protecting your privacy and handling your personal information in a transparent and secure manner.

What this policy covers

This Privacy Policy explains:

• What personal information we collect about you
• How and why we use it
• With whom we may share it
• How we store and protect it
• Your choices and rights in relation to your personal information

This policy applies when you use our website, contact us, or interact with us in relation to our storage services.

Information we collect

We may collect and process the following types of information:

Information you provide to us directly

Information needed to prepare or manage a storage agreement, such as ID/passport details, address, and billing information (collected offline or via secure channels)

• Name and surname
• Phone number and/or WhatsApp number
• Email address
• Preferred language (e.g. English, Georgian, Russian)
• Any information you include in messages sent via our website forms, email, WhatsApp or phone
• Information needed to prepare or manage a storage agreement, such as ID/passport details, address, and billing information (collected offline or via secure channels)

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Device type, browser type and version
• Pages viewed, links clicked, and time spent on the site
• Approximate location based on IP address

We may use cookies and similar technologies to help our website function and to understand how it is used. You can usually adjust your browser settings to refuse some or all cookies, although this may affect website performance.

How we use your information

We use your personal information for the following purposes:

• To respond to enquiries
  To answer your questions, provide information about unit sizes, pricing and availability, and assist you with choosing the right storage solution.
• To provide and manage storage services
  To prepare, sign and manage storage agreements; manage your account; handle payments; and communicate with you regarding your unit, access, renewals or termination.
• To send important service messages
  To contact you about changes to our services, access hours, security matters, outstanding payments, or other information that affects your use of our facility.
• To improve our website and services
  To analyse how visitors use our site and to improve content, layout and user experience.
• To comply with legal obligations
  To meet our obligations under applicable laws and regulations and to cooperate with lawful requests from authorities where required.

We may also, from time to time, send you optional marketing messages (for example, special offers or updates about our services). Where required by law, we will only do this with your consent, and you can opt out at any time.

Legal bases for processing

We will only process your personal information where we have a lawful basis to do so. Depending on the context, this may include:

• Your consent, where we rely on it (for example, for certain types of marketing)
• Performance of a contract or steps taken at your request before entering into a contract (for example, when you ask us for a quote or sign a storage agreement)
• Our legitimate interests (for example, improving our services or communicating with existing customers about service-related matters)
• Compliance with a legal obligation

 

How we share your information

We do not sell your personal information.

We may share your information with:

• Service providers who help us operate our business and website (for example, IT hosting providers, payment processors, security and CCTV service providers). These parties are required to protect your information and use it only for the services they provide to us.
• Professional advisers, such as lawyers or accountants, where necessary.
• Authorities or law enforcement, where we are legally required to do so or where it is necessary to protect our rights, property or safety, or the rights, property or safety of others.

If our business or part of it is sold or reorganised, your information may be transferred to the new owner as part of that process, subject to applicable law.

How we store and protect your information

We take reasonable technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Your information is stored on secure systems and access is limited to staff and service providers who need it to perform their duties.

We will retain your information for as long as necessary to:

• Provide our services and manage our relationship with you
• Comply with legal, accounting or reporting requirements
• Resolve disputes and enforce our agreements

After this period, information will be deleted or anonymised where it is no longer required.

International transfers

Our website and systems may be hosted on servers located inside or outside the Republic of Georgia. Where personal information is transferred to other countries, we will take appropriate steps to ensure that your information remains protected in line with this Privacy Policy and applicable law.

Your rights

Depending on applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information in certain circumstances
• Object to or restrict certain types of processing
• Withdraw consent where we rely on consent for processing (for example, marketing communications)

To exercise any of these rights, please contact us using the details above. We may need to verify your identity before responding to your request.

Third-party websites

Our website may contain links to other websites (for example, Google Maps). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing them with personal information.

Children

Our services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If you believe that a child has provided us with personal information, please contact us so that we can delete it where appropriate.

Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically to stay informed about how we protect your information.

How to contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: info@selfstoragegeorgia.com

Phone / WhatsApp: +995 575 77 85 13

If this policy is provided in multiple languages, and there is any inconsistency between versions, the Georgian-language version will prevail where permitted by law.